“We are pioneers in Europe when it comes to applying AI in reverse logistics”

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Reverse logistics corresponds   to the process of planning and controlling the return of products from the points of consumption or end user to the manufacturer or distributor to carry out their recovery, repair, recycling or disposal. iF lastmile  is a startup specialized in technological solutions associated with this commercial action. With the aim of recovering the value of returned merchandise and items from other seasons for both businesses and consumers, they help reduce the waste of this type of products and their environmental impact. The company currently works with more than Spanish and Portuguese brands, receiving and processing products from all over the world through a global transport network and more than collection points. Marcello Valerio is one of the CEOs of iF lastmile: GD Empresa: How did the idea of ​​iF lastmile come about? Answer: In I started working at Monitor Deloitte and began working with Galo, who led the Supply Chain practice in Spain.

We advised the main Spanish retailers on their eCommerce and logistics strategy and saw the opportunity to launch technology to improve key  fulfillment processes  in fashion. We joined Paul (CTO) to the project with which I had worked at Altran Consulting before Monitor Deloitte and launched iF Lastmile as a fulfillment service in. We quickly realized what an invisible pain it was, not only the customer experience of C Level Contact List returns, but also its operational management. In Europe, products worth billion euros are returned each year which, in segments such as fashion, represent of the retailer's stock. The slowness of the process has become the main challenge for  retailers . Apart from the impact on customer experience and refunds, unprocessed stock produces enormous losses in the form of lost sales opportunities ( out of stock ) and devaluation of merchandise, which ends up being sold at discounts of more than of occasions or throwing it into landfills.



So we decided to focus our technology and services on this vertical. “We are ready to provide a solution to all changes and returns” Q: How does your returns portal work and what do companies have to do to use it? A: The process begins when the customer wants to request an exchange/return. That is when you access the brand's website, and you will find our returns portal. On the portal, with your order number and email, you can request a return or exchange (requesting the new product you want to receive), the refund method you want, the delivery method you want to make and the time slot in which you want to collect the product if you have requested a collection. Thus, the exchange/return request will already be initiated and the customer will be able to deliver the product without the need for packaging or labels. When the client delivers the item, there are two options: on the one hand, if the brand wishes, we can send it to the location they indicate (their store, warehouse, etc.